Crain's San Antonio | Business news just got personal

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  • José Cáceres

    The Mistake: Initially, when we came to San Antonio, we thought we could figure out the real-estate part of our business, ourselves; we didn’t think...

  • Landy Labadie

    The Mistake: I wish I had known [at the beginning of my career] that yes, the guest is important, but your team is more important. I’ve noticed times...

  • Michael Traub

    The Mistake: The mistake we made was that we totally ignored the culture of a company we took over. When I look back at my career, I had the...

  • Charles Watson

    The Mistake: When I was working with our CEO around 2012, I was the vice president of franchise development for Tropical Smoothie. This was when we...

  • Veeral Rathod

    The Mistake: I hired my team because of their experience, but balancing their input, which is based on 20 years of experience, with your own vision...

  • Chuck Cain

    The Mistake: Moving too fast. We had seven Panera’s open in Houston and we decided to do another brand. We picked a C-plus location and thought we’d...

  • Jim Wallace

    The Mistake: The mistake was getting into a new business with a level of arrogance. Though I hadn’t owned a business prior to becoming a Hand &...